Terms and Conditions

Walklite Baggage Transfer

Terms and Conditions

Please read the terms and conditions of contract carefully.

  1. How to make a booking

1.1 Please complete the booking form on the website so we can confirm availability and prices.

Alternatively, you may contact us direct via email info@walklitebt.co.uk or telephone 07852 282319.

1.2 You will receive email confirmation of your booking together with your itinerary and invoice with details of how to pay, or this can be posted to you if requested.

  1. How to make payment

2.1 We accept BACS payments and cheques made payable to Walklite Baggage Transfer or cash by arrangement.  Our bank details are on our invoice which will be sent to you with your booking confirmation.

2.2 Payment must be made prior to the commencement of your holiday or if booked in advance at least 7 days prior to the start of your holiday.

2.3 Upon receipt of payment, you will receive email confirmation for your records.

  1. Price

3.1 Price is per bag per day, with a minimum of one bag per person.

3.2 The price includes the transfer of your luggage to your chosen accommodation throughout the duration of your holiday.

3.3 Walklite Baggage Transfer luggage labels are also included.

3.4 Two options are available, Standard or Charity.

  1. Charity walks

4.1  Our Charity option may be selected on the understanding that 10% of our Standard payment must be paid to your chosen charity on completion of your walk i.e. £2.00 per day if 2 bags are being transferred.

4.2  If you provide a link to your chosen charity, Just Giving page etc, Walkite Baggage Transfer will add this link into their daily social media posts for the duration of your booking.

  1. Transfer arrangements

5.1  All baggage must be available for collection by 9.30am or an alternative time by arrangement.

5.2  We aim to deliver all bags to your next accommodation by 4pm.

  1. Luggage labels

6.1  Your luggage labels will be attached to your luggage by our driver at the first pick up point.

6.2   We would ask that you keep the label attached to your luggage throughout the duration of your holiday to ensure that your baggage can easily be identified and moved to its next destination.

  1. Weight limit

7.1  For health and safety reasons the weight limit per bag is 20kgs.

7.2  Bags MUST NOT have other bags tied to the outside.

7.3  We do weigh bags and in order to comply with our insurance we are prevented from moving bags over the 20kg weight limit.

  1. Booking accommodation

8.1   A suggested accommodation list is available on our website together with links to the Offa’s Dyke Association, Wye Valley Walk Partnership, National Trails and Long Distance Walkers Association websites. When booking can you please advise the accommodation provider that you are using the services of Walklite Baggage Transfer.

8.2   The accommodation list is only a suggested list. If you wish to use an accommodation provider not on our list you are very welcome to do so provided you advise them that Walklite Baggage Transfer will be in touch to arrange delivery and collection of your luggage.

8.3   We can only deliver/collect from Airbnb accommodation on the condition that you accept that your luggage may be left unattended. Before you book, it would be helpful if you could get in touch first to make sure the transfer can be managed.

8.4    In order to avoid confusion please ensure that your accommodation bookings are in the same name as your booking with us or if booked in a different name/names please provide us with that name/names.

  1.  Your responsibilities

9.1 It is your responsibility to ensure that you have a reasonable level of health/fitness, suitable clothes and equipment and you are aware of the risks involved in a walking holiday.

9.2  Walklite Baggage Transfer will take every precaution to ensure your holiday is as safe as possible; however sole responsibility for your personal safety remains with you.  In the interests of safety you must undertake to follow the advice in any guide book or route notes/blog and take notice of any warning or advisory notices you may encounter on your walk, follow the Country Code and act sensibly and prudently at all times.

  1. Insurance

10.1 Please ensure that you are properly insured for your trip.  You are responsible for your own health on the trip, and for any damage or loss to your luggage while on the trip.

10.2 It is your responsibility to ensure that bags are safely packed and contain no valuable and/or fragile items such as jewellery, designer clothes, laptops, tablets, cameras, mobile phones, musical instruments or glass. Compensation arrangements are void in relation to these items.

10.3 Your insurance should also cover the possibility of cancellation of your holiday by yourself for any reason including unexpected personal circumstances.  Walklite Baggage Transfer cannot accept responsibility for any loss, damage, illness, injury or consequences outside of their control.

10.4  A limit of £250 compensation for damage, proved to be caused by Walklite Baggage Transfer whilst in its care, will be set for each piece of luggage. Please ensure the value of each individual item of baggage does not exceed £250.

  1. Cancellation and changes to bookings by you

11.1 If you wish to cancel you must inform us in writing, either via email, text or by post (recorded delivery).

11.2  You may choose to either postpone your booking or request a refund in full.

11.3  If you make any accommodation changes after confirmation of booking you MUST let us know in writing immediately, either via email, text or by post (recorded delivery).

  1. Cancellation and changes to bookings by us

12.1  In very rare circumstances, we may not be able to transfer your luggage for all or part of the way. We would seek to advise you immediately and make alternative arrangements on your behalf at no extra cost to yourselves.

  1. Complaints procedure

13.1  If you are unhappy with any aspect of our service please contact us immediately so that we can address your concerns.  Please ensure that any verbal complaints are also put into writing and made within 14 days of your return.

  1. Force Majeure

14.1  We cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or a customer otherwise suffers any damage or loss as a result of force majeure.  Force majeure means any event which we could not with all due care, foresee or avoid, such as, but not limited to war, riots, fire and natural disaster.

  1. General

15.1  All information and advice given on this website is only intended as a guide. It should not be used as a substitute for the advice of a qualified professional.

15.2  The contract between you and us including these Terms and Conditions shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.

15.3  Whilst we make every effort to ensure that the information on our website is correct and up-to-date this may not always be the case. If you are not sure about something you have read on our website or if you have any queries please get in touch.