We do Walklite Baggage Transfer
Terms and Conditions
Please read the terms and conditions of contract carefully.
- How to make a booking
1.1 Please complete the booking form on the website so we can confirm availability and prices.
Alternatively, you may contact us direct via email info@walklitebt.co.uk or telephone 07852 282319.
1.2 You will receive email confirmation of your booking together with your itinerary and invoice with details of how to pay, or this can be posted to you if requested.
- How to make payment
2.1 We accept BACS payments and cheques made payable to Walklite Baggage Transfer or cash by arrangement. Our bank details are on our invoice which will be sent to you with your booking confirmation.
2.2 Payment must be made prior to the commencement of your holiday or if booked in advance at least 7 days prior to the start of your holiday.
2.3 Upon receipt of payment, you will receive email confirmation for your records.
- Price
3.1 Price is per bag per day, with a minimum of one bag per person.
3.2 The price includes the transfer of your luggage to your chosen accommodation throughout the duration of your holiday.
3.3 Walklite Baggage Transfer luggage labels are also included.
3.4 Two options are available, Standard or Charity.
3.5 Walklite Baggage Transfer reserves the right to charge an additional fee of £10.00 for transfers in excess of 20 miles.
3.6 Walklite Baggage Transfer reserves the right to charge an administration fee of £5.00 for arranging collection and delivery times with Airbnb accommodation.
- Charity walks
4.1 Our Charity option may be selected on the understanding that 20% of our Standard payment must be paid to your chosen charity on completion of your walk i.e. £5.00 per day if 2 bags at £25.00 per day are being transferred.
4.2 If you provide a link to your chosen charity, Just Giving page etc, Walkite Baggage Transfer will add this link into their social media posts for the duration of your booking.
- Transfer arrangements
5.1 All baggage must be available for collection by 9.30am.
5.2 We aim to deliver all bags to your next accommodation by 4pm.
5.3 We contact your accommodation providers to arrange collection and delivery times approximately one week prior to the commencement of your holiday
- Luggage labels
6.1 Your luggage labels will be attached to your luggage by our driver at the first pick up point.
6.2 We would ask that you keep the label attached to your luggage throughout the duration of your holiday to ensure that your baggage can easily be identified and moved to its next destination.
- Weight limit
7.1 For health and safety reasons the weight limit per bag is 18kgs.
7.2 Bags MUST NOT have other bags tied to the outside.
7.3 We do weigh bags and in order to comply with our insurance we are prevented from moving bags over the 18kg weight limit.
7.4 If your bag weighs over the 18kg weight limit we ask that you either reduce the weight or pay for an additional bag at a cost of £10.00 per day.
- Booking accommodation
8.1 When booking your accommodation can you please advise your accommodation providers that you are using the services of Walklite Baggage Transfer.
8.2 A suggested accommodation list is available on our website together with links to the Offa’s Dyke Association, Wye Valley Walk, National Trails and Long Distance Walkers Association websites. Please contact us first to ensure that we can manage the transfer.
8.3 The accommodation list is only a suggested list. If you wish to use an accommodation provider not on our list, you are very welcome to do so but can you please contact us first to ensure that the transfer can be managed.
8.4 We can only deliver/collect from Airbnb accommodation on the condition that you accept that whilst we endeavour to make the necessary arrangements for collection and delivery, your luggage may be left unattended. Before you book, it would be helpful if you could get in touch first to make sure the transfer can be managed. We cannot process you booking with us until this has been confirmed.
8.5 In order to avoid confusion please ensure that your accommodation bookings are in the same name as your booking with us or if booked in a different name/names please provide us with the name/names.
Your responsibilities
9.1 It is your responsibility to ensure that you have a reasonable level of health/fitness, suitable clothes and equipment and you are aware of the risks involved in a walking holiday.
9.2 Sole responsibility for your personal safety remains with you. In the interests of safety you must undertake to follow the advice in any guide book or route notes/blog and take notice of any warning or advisory notices you may encounter on your walk, follow the Country Code and act sensibly and prudently at all times.
- Insurance
10.1 Please ensure that you are properly insured for your trip. You are responsible for your own health on the trip, and for any damage or loss to your luggage, whilst in your care, while on the trip.
10.2 It is your responsibility to ensure that bags are safely packed and contain no valuable and/or fragile items such as jewellery, designer clothes, laptops, tablets, cameras, mobile phones, musical instruments or glass. Compensation arrangements are void in relation to these items.
10.3 Our drivers may photograph any damage seen on luggage to be transferred at the first pick up point and will send a copy to the owner of the bag. The accommodation provider may be asked to witness this.
10.4 Walklite Baggage Transfer does not accept any responsibility for damage to luggage after it has been delivered to your next accommodation.
10.5 A limit of £50 compensation will be set for replacement of suitcase/bag if proved to be damaged by a member of the Walklite Baggage Transfer team.
10.6 A limit of £250 compensation for damage to the suitcase/bag contents, proved to be caused by Walklite Baggage Transfer whilst in its care, will be set for each piece of luggage. Exceptions apply – see 10.2
10.7 Your insurance should also cover the possibility of cancellation of your holiday by yourself for any reason including unexpected personal circumstances. Walklite Baggage Transfer cannot accept responsibility for any loss, damage, illness, injury or consequences outside of their control.
- Cancellation and changes to bookings by you
11.1 If you wish to cancel you must inform us in writing, either via email, text or by post (recorded delivery).
11.2 You may choose to either postpone your booking or request a refund in full.
11.3 Cancellations made within 48 hours prior to your holiday will incur a £10.00 cancellation fee.
11.4 If you make any accommodation changes after confirmation of booking you MUST let us know in writing immediately, either via email, text or by post (recorded delivery).
12. Cancellation and changes to bookings by us
12.1 In very rare circumstances, we may not be able to transfer your luggage for all or part of the way. We would seek to advise you immediately and make alternative arrangements on your behalf at no extra cost to yourselves.
- Complaints procedure
13.1 If you are unhappy with any aspect of our service please contact us immediately so that we can address your concerns. Please ensure that any verbal complaints are also put into writing and made within 14 days of your return.
- Force Majeure
14.1 We cannot accept liability or pay any compensation where the performance of our contractual obligations is prevented or affected, or a customer otherwise suffers any damage or loss as a result of force majeure. Force majeure means any event which we could not with all due care, foresee or avoid, such as, but not limited to war, riots, fire and natural disaster.
- General
15.1 All information and advice given on this website is only intended as a guide. It should not be used as a substitute for the advice of a qualified professional.
15.2 The contract between you and us including these Terms and Conditions shall be governed by English law and you and we both agree to the exclusive jurisdiction of the English courts.
15.3 Whilst we make every effort to ensure that the information on our website is correct and up-to-date this may not always be the case. If you are not sure about something you have read on our website or if you have any queries please get in touch.